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Q&T AUTOMOTIVE SERVICES INC.

Privacy Policy

Last updated: October 19, 2026

1. Information We Collect

When you use our website or contact us, we may collect:

  • Contact information: your name, email address, phone number and message when you send us a form, call or text us.
  • Vehicle information: details about the vehicles you ask about, or a vehicle you would like to sell to us.
  • Usage data: pages visited, browser type, device information and the page that referred you, recorded automatically when you use the site.

2. How We Use Your Information

  • Respond to your enquiries and provide customer support
  • Arrange vehicle purchases, sales and trade-ins
  • Send you communications about your enquiry or transaction
  • Improve our website and services

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who help us operate our business (for example, our customer management, phone, text message and email services), and when required by law.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Cookies

This website uses only the cookies and similar technologies it needs to work and to stay secure. We do not use advertising or analytics cookies on this site.

6. Text Messages (SMS)

If you give us your mobile number, Q&T AUTOMOTIVE SERVICES INC. may text you about your enquiry, appointment or vehicle.

  • How often: message frequency varies, and depends on the conversation you are having with us.
  • Cost: message and data rates may apply.
  • Stopping: reply STOP to any message to stop all texts from that number, or HELP for help. You can also ask us using the contact details below.
  • Sharing: we do not sell, rent or share your mobile number with third parties for their own marketing.

7. Phone Calls

If you call us, Q&T AUTOMOTIVE SERVICES INC. may record the call and make a written transcript of it. We do this to keep an accurate record of what was discussed, to follow up on your request, and for quality and training. If you leave a voicemail, we keep the message.

  • Who handles it: our phone service is provided by CarcoCRM, which stores recordings and transcripts for us in private, access-controlled storage. Transcription is done by Carco Technologies on private infrastructure; your call is not sent to any third-party artificial intelligence provider.
  • How long: recordings, voicemails and transcripts are deleted automatically 12 months after the call, unless we need to keep a specific call longer because of a dispute or complaint.
  • Your choice: you can ask us to delete a recording of your call at any time, using the contact details below, unless we need to keep it because of a dispute or complaint.

8. Your Rights

You have the right to access, correct, or delete your personal information. To make a request, please contact us using the information below.

9. Contact Us

If you have questions about this Privacy Policy, contact us at: